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When you call Exacto’s Customer Service Department during
business hours, you will always reach a real person —
no automated recordings! That’s because Exacto believes
each customer is important and deserves superior person-to-person
conversation to answer any questions, take an accurate order,
or provide order status information.
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To help our Customer Service staff expedite your order,
please provide the following information when placing
your order:
- Customer purchase order number
- Billing address
- Shipping address
- Contact information
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When Exacto Inc. customers place an order — whether
by phone, fax, or e-mail — they will receive a faxed confirmation.
When the order has been shipped, the customer will again
receive another confirmation by fax stating the date the order
shipped, what truck the order is on, and a PRO number if available
(tracking number).
Exacto Inc. encourages customers to call at any time with
inquiries or questions about your order. Our Customer Service
staff will be happy to assist you in any way and provide a
prompt and accurate response.
To Place An Order:
Phone: 1-815-678-2206 or 1-800-798-9761
Fax: 1-815-678-2420
E-Mail: jcrady@exactoinc.com
or customerservice@exactoinc.com
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There are many details to address when expediting a customer's order. Jared Gratz maintains the production schedule, creates formulations for mixing, coordinates inventory cycle counts, and other inventory and scheduling details. |
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Karen Leake
Customer Support |
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Joyce Crady
Customer Service |
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Jared Gratz
Operation Manager |
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Samantha Diedrich
Customer Support |
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